1. What information we collect
We may collect and process the following personal data:
- Name
- Email address
- Billing address
- Phone number (if provided)
- Date of birth (if provided)
- Musical preferences and ability level
- Account login details
- IP address
- Course progress and activity data
We collect this data when you:
- Register an account
- Purchase a course
- Contact us
- Use the website and platform
2. How we use your information
We use your information to:
- Provide access to courses and materials
- Manage your account
- Process payments
- Communicate with you about your purchase or account
- Provide customer support
- Improve our services and content
- Comply with legal obligations
We only process your data where we have a lawful basis to do so under UK data protection law.
3. Payments and third-party services
We use trusted third-party providers to operate our website and services, including:
- Payment processors (such as Stripe or PayPal)
- Learning management system (Tutor LMS)
- Website hosting providers
- Security services such as Google reCAPTCHA (to prevent spam and abuse)
These providers may process your personal data on our behalf.
We do not store your full payment details.
4. Cookies and website tracking
We use cookies to ensure the website functions properly and to support essential features such as account login and security.
We do not use cookies for analytics, behavioural tracking, or advertising purposes.
Google reCAPTCHA may process data such as your IP address and browsing behaviour to determine whether you are a human user.
For more information, please see our Cookie Policy.
5. Marketing
We will only send marketing emails if you have explicitly opted in.
You can unsubscribe at any time using the link in any email or by contacting us directly.
We do not send unsolicited marketing communications.
6. Sharing your information
We do not sell or rent your personal data.
We may share your data:
- With service providers necessary to operate the website and deliver services
- Where required by law or legal obligation
- To enforce our legal rights
7. Data retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Maintain your account
- Meet legal and regulatory requirements
You may request deletion of your data where appropriate.
8. Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Data security
We take reasonable technical and organisational measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Contact details
If you have any questions about this Privacy Policy or your personal data, please contact:
Tony Gardiner Bass Tutor
4 Briony Close
Spennymoor
DL16 6FG
Email: tgbasstutor@gmail.com